Income Organizer Not Reading Paystub — How to Fix Extraction Issues
Troubleshooting: Income Organizer not showing a paystub
Overview
If a paystub you uploaded doesn’t appear in the Income Organizer, the AI extraction may have missed required fields (like dates or employer name). Re-running extraction or adjusting the document can usually fix the issue.
Quick steps to resolve
Rerun AI extraction
From the document or employment folder, choose “Rerun Extraction” (or similar) so the system reprocesses the file.
Verify extracted fields
Open the extracted data and confirm key fields are present: pay period or date, employee name, and employer.
Check file quality
Ensure the paystub image or PDF is clear and not cropped. If text is faint, upload a higher-quality scan.
Manually add missing information (if supported)
If the system allows manual edits, enter any missing date or employer fields so the paystub can be included in the organizer.
Contact support if the issue persists
Provide the paystub filename and which employer folder it’s in (avoid sharing personal data in public channels).
Why this happens
AI extraction depends on detecting specific fields. If a required field (like the pay date) is missing or unrecognized, the system may not include the paystub in the Income Organizer.
When to escalate
Escalate to support if rerunning extraction and improving scan quality don’t work. Support can reprocess the document or investigate extraction rules.