Fixing page crashes

How to Clear Your Browser Cache

What is Browser Cache?

Your browser stores copies of websites, images, and files on your computer to load pages faster. Sometimes this saved data can become outdated or corrupted, causing the website to run slowly or crash. Clearing your cache refreshes these files and often solves performance issues.

When Should You Clear Your Cache?

Clear your cache if you experience:

• The website loads slowly or freezes

• Pages do not display correctly

• You see outdated information

• The browser crashes when visiting Glade

• You made changes that are not showing up

Google Chrome

1. Open Chrome on your computer

2. In the top right corner, click the menu icon (three vertical dots)

3. Select "More tools" then "Clear browsing data"

4. At the top, choose the time range. Select "All time" to clear everything

5. Check the boxes for "Cookies and other site data" and "Cached images and files"

6. Click "Clear data"

7. Restart your browser

Mozilla Firefox

1. Open Firefox on your computer

2. In the top right, click the menu icon (three horizontal lines)

3. Select "Settings"

4. On the left, click "Privacy & Security"

5. Under "Cookies and Site Data," click "Clear Data"

6. Check both "Cookies and Site Data" and "Cached Web Content"

7. Click "Clear"

8. Close and reopen Firefox

Safari (Mac)

1. Open Safari

2. Click "Safari" in the top menu

3. Select "Clear History"

4. Choose "all history" from the dropdown

5. Click "Clear History"

6. Now go to Safari menu again and select "Preferences"

7. Click the "Privacy" tab

8. Click "Manage Website Data" and select "Remove All"

9. Restart Safari

Microsoft Edge

1. Open Edge

2. In the top right, click the menu icon (three dots)

3. Select "Settings"

4. Click "Privacy, search, and services"

5. Under "Clear browsing data," click "Choose what to clear"

6. Select the time range at the top. Choose "All time"

7. Check "Cookies and other site data" and "Cached images and files"

8. Click "Clear now"

9. Restart Edge

Mobile Browsers

Chrome (Android or iPhone)

1. Open Chrome

2. Tap the menu icon (three dots) in the bottom right

3. Select "Settings"

4. Tap "Privacy"

5. Choose "Clear browsing data"

6. Select the time range (All time recommended)

7. Check "Cookies, site data" and "Cached images and files"

8. Tap "Clear browsing data"

Safari (iPhone)

1. Open Settings on your phone

2. Scroll down and tap "Safari"

3. Scroll to the bottom and tap "Clear History and Website Data"

4. Confirm by tapping "Clear History and Data"

After Clearing Cache

1. Close your browser completely

2. Wait a few seconds

3. Reopen your browser

4. Go to the Glade website and refresh the page (press F5 or Command+R on Mac)

The site should now load faster and work properly.

Still Having Issues?

If clearing your cache does not solve the problem, try these additional steps:

1. Make sure your browser is up to date. Check your browser's settings for updates

2. Disable browser extensions. Extensions can sometimes cause conflicts. Try disabling them to see if the issue persists

3. Try a different browser to see if the problem is specific to one browser

4. Restart your computer

If problems continue after trying these steps, please contact us with details about what you are experiencing and which browser you are using. We are here to help.