Your Filing Isn't Going Through? Here's How to Fix It 2.0

Sometimes filings don't submit on the first try. The good news: it's usually a quick fix. Here's what to do.

Try these first (usually works)

Cancel the filing attempt you just made in Glade.
Try filing again from scratch.

That's it. Most of the time, this solves it.

Still not working? Check these things

Password Issue
Make sure you typed your PACER password correctly. If it's wrong, you'll see a message telling you. No worries—you're not locked out. Just cancel and try again with the right password.

Missing Schedules or Documents
Look at the Activity Log on the left side of your case. It will tell you if something's missing from your schedules or if a required document didn't get uploaded. Add whatever's missing and try again.

Network or Connection Issues
Make sure you have a good internet connection and that nothing is blocking your access to PACER (like a VPN or firewall).

Give it another shot
Filing sometimes takes a few attempts for PACER to sync properly with Glade. Try filing again. It usually works the second time.

Still stuck? We're here to help

If you've tried all of this and it's still not working, reach out to us. When you contact support, have these handy:

The link to your case (from your Glade dashboard)
What error message you're seeing (if any)
Let us know you've already tried canceling and refiling

We'll take it from there and get your case filed.